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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, open the app and enter your registered mobile number. Verify the OTP (One-Time Password) sent to your number to complete the login process. This method allows for easy access without needing a password or email.
Q2: What should I do if I am not getting OTP?
To start, ensure your internet connection is stable and strong. Wait for a proper signal and then click to send an OTP; if you don't receive it within the allotted time, you can seek assistance via the app's live chat support.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try to use the same active number. If your number has changed, send your updated KYC details to the customer support system via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the newly updated features. Once updated, you can easily play the app as usual.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
In this app, users can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawal is limited to earnings from gaming activities, excluding bonus rewards. Bonus rewards cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and uploaded in the app, including your Aadhaar card, UPI information, and bank details. This will facilitate a seamless experience and allow you to access the required services. Saving these details in the app will expedite your transactions and interactions.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment processing may experience delays, potentially extending wait times up to 24 hours. This delay is a potential exception to the otherwise efficient service.
Q4: Why is the bonus balance not being withdrawn?
Here's a rewritten version of the text in three sentences: The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. You can withdraw the money you earn from playing games using the bonus amount. Any winnings earned with the bonus can be withdrawn, but the bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If your withdrawal request is unsuccessful, the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their customer care centre.