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Most Asked Questions In The exchange betting:
Q1: How to log in after installing the exchange betting?
To log in, open the app and enter your registered mobile number. Verify the OTP (one-time password) sent to your number to securely access your account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still have issues, click "send OTP" again and wait for the specified time. If you don't receive the OTP, use the app's support system, accessible through live chat, for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active mobile number. If your number has changed, send your updated KYC (Know Your Customer) details via email to the customer support system to assist with transferring your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This should allow you to log in and access the updated features. Once installed, you can play the app without any problems.
Most Asked Questions Related To Withdraw In The exchange betting:
Q1: What is the minimum withdrawal amount in the exchange betting?
In this app, you can withdraw a minimum of Rs. 100, which is higher than other apps. Withdrawals are only allowed for money earned from gaming activities, and bonus funds cannot be withdrawn. This means your earnings from gaming can be redeemed, but bonus rewards are separate and cannot be accessed.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services generally complete the process within 30 minutes to 3 hours. However, payment delays can occur, resulting in a wait of up to 24 hours for the transaction to be processed.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming and cannot be withdrawn by anyone else. Any winnings earned using the bonus amount can be withdrawn. The bonus itself is non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history to see if your withdrawal request is being processed. If the funds are not added to your wallet account within 24 hours, you can contact their care centre for assistance. They will be able to help you resolve the issue and ensure the money is deposited into your account.