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Most Asked Questions In The colour rummy:
Q1: How to log in after installing the colour rummy?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate and log in securely. This eliminates the need for a password or email, providing a convenient login experience.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to pass before seeking assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the active phone number associated with it. If your number has changed, please send your updated KYC (Know Your Customer) details to our customer support via email to facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once updated, you should be able to log in and play the app without any problems. This should get your app back up and running smoothly.
Most Asked Questions Related To Withdraw In The colour rummy:
Q1: What is the minimum withdrawal amount in the colour rummy?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned through gaming, and bonus funds cannot be withdrawn. This means you can only cash out the actual winnings from your gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, you must complete and submit all required KYC details within the app. This includes saving your Aadhar card, UPI information, and bank details. All necessary details must be updated for a seamless experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a relatively quick process, taking 30 minutes to 3 hours. However, occasional delays in payment processing may cause a wait of up to 24 hours. This delay can occur despite the overall efficiency of the app's operations.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn by anyone else. Any winnings earned from playing games with the bonus can be withdrawn by the user.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, don't worry, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact the care centre for assistance.