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Most Asked Questions In The 55 ace:
Q1: How to log in after installing the 55 ace?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to authenticate and log in successfully. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal. If you don't receive the OTP after clicking "send," wait for the allotted time to pass and then seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, send your KYC (Know Your Customer) details to customer support via email to facilitate account transfer. This process will help resolve any account discrepancies.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and download the latest version. This should allow you to log in and enjoy the updated app without any problems. Once updated, you can continue playing with ease.
Most Asked Questions Related To Withdraw In The 55 ace:
Q1: What is the minimum withdrawal amount in the 55 ace?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, and bonus funds cannot be withdrawn. This means you can only cash out the actual winnings you've earned from playing games.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in this app. This includes saving your Aadhar card, UPI, and bank details for verification and secure transactions.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can process payments within 30 minutes to 3 hours. However, occasional delays may extend this timeframe, requiring users to wait up to 24 hours for transaction clearance. This delay is typically related to payment processing rather than the app's functionality.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see the status of your withdrawal request. If it's pending, don't worry, as the money will be added to your wallet account within 24 hours. If you still encounter problems, you can reach out to their care centre for assistance.